Online Proctor Information

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L.A.R.E. online proctoring through PSI Services

How it works

All sections of the L.A.R.E. are available through online proctoring in all jurisdictions where the L.A.R.E. is administered. If you choose to take your exam via online proctoring (at your home or office, for example), a live proctor will monitor your exam(s) through a video feed using PSI’s platform and advanced security protocols.

Launch exam

Checklist: before exam day

Watch this 5-minute video about the online proctoring experience.
Check out PSI's Guide to Online Proctoring and review system requirements.
Visit CLARB's Prepare for the exam page for helpful resources: demo exam, orientation guide, FAQ's and more.

If you decide to take your exam at a PSI testing center instead of through online proctoring, you may reschedule within the current testing administration window, up to 48 hours in advance.

Prepare your computer & space

Perform a system compatibility check.
Ensure you have administrator rights for your computer so that you can download and install necessary software.
If the system check identifies any applications that must be closed, hold CTRL+ALT+DEL to access the Task Manager.*
Install Chrome (browser) if not already installed on your computer.
Ensure that your web camera can focus on your government-issued photo identification. External cameras typically work best.
Test your microphone.
Place your cell phone in the room but out of reach should your proctor need to contact you during your exam.
You may only use a single display/monitor/screen when taking your exam. Additional screens are not permitted.
Your testing space should be private, quiet and as minimal as possible.
Your desk should be cleared of any items, and whiteboards or flipcharts in the space must be free of any marks.
Understand how breaks work: always finalize answers before taking a break. You cannot return to questions you have viewed after returning from a break. After finalizing your answers, request approval to take a break via the chat function with your proctor. Once approved, confirm your break by using the Take a Break button on the exam.

Checklist: exam day

Ensure your testing environment and computer system meet all requirements.
Restart your computer prior to starting the exam to ensure all background programs are closed* and any pending system updates have been completed.
Remember to have your valid, government-issued photo identification and cell phone nearby.
Your appointment will be available to launch 30 minutes prior to your scheduled appointment. We encourage you to launch at the 30-minute mark to allow ample time for the check-in and security process.
Launch your exam. After you log in, select Launch My Exam. Then choose the Manage tab. Select the exam, then choose Launch.

Following the exam

You will be notified by email once results are available. Typically results are available at clarb.org approximately 6 weeks after the last day of exam administration.

Troubleshooting

PSI Technical Support

1-844-267-1017

clarb.support@psionline.com

CLARB's Support Team

Monday–Friday, 9 a.m.–5 p.m. ET

1-571-432-0332

 info@clarb.org

If you experience technical issues during the exam, first try using the exam's chat feature to contact your proctor. If you cannot reach your proctor via chat, contact PSI Technical Support: 1-844-267-1017.

To open a ticket for candidate service issues, send an email to PSI's Candidate Services: clarb.support@psionline.com.

CLARB's support team may be able to help resolve your issue and/or rescheduling your exam if necessary. Contact us at info@clarb.org or 571-432-0332.

*Closing applications: There are many programs that may continue to run in the background even after you think you have closed them. After holding CTRL+ALT+DEL to access the Task Manager, first use the Processes tab to select the application and use the End task button to close it. Then choose the Details tab, select the application and use the End task button to close the application.

Online proctor- task manager

Computers with multiple user logins may have programs running in the background associated with a different user profile that you may not be able to end. Be sure to restart your computer before attempting to launch your exam.

FAQ: Online Proctoring the L.A.R.E.

What is online proctoring?

Who qualifies for online proctoring?

When can I test?

I registered and scheduled an in-person appointment, can I switch to online proctoring?

I have been approved for special accommodations; do I qualify for online proctoring?

I have more questions, who can I contact?

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Related information

Exam eligibility

Eligibility requirements vary by jurisdiction, so use our handy map to find details about your path to licensure.

Two-step registration

First, register with CLARB.
Then, search for test center locations and appointment availability.

If you have difficulty finding an appointment near you, please contact our team. We may be able to work with PSI to add appointments at your preferred location.

ADA accommodation requests

Candidates requesting ADA accommodations should contact RModen@clarb.org before beginning the registration process. Many requests can be accommodated through online proctoring, but some exceptions may require a candidate to test at a traditional test center. Please contact us to determine the best option for you. To ensure timely processing, please submit requests at least 30 days prior to your preferred exam date.

We're here to help

Our support team offers personalized guidance for your unique L.A.R.E. journey. We're available to answer your questions Monday–Friday, 9 a.m.–5 p.m. ET at 571-432-0332 or info@clarb.org.