L.A.R.E.
Should you need to cancel one or more exam sections, you must cancel by the administration’s cancellation deadline (the last day of registration) to receive a refund. You must cancel your exam with CLARB via the CLARB website. Cancellation will automatically cancel your appointment and revoke your exam authorization. Exam registrations cannot be transferred or rescheduled for future administrations.
A refund will be issued to the original form of payment less the cancellation fee within 10 days. Cancellation requests received after the cancellation deadline are not eligible for a refund. Candidates who do not cancel with both PSI and CLARB may be ineligible for refund.
Good cause
If you are unable to attend your exam due to severe physical or emotional hardship, you may qualify for a Good Cause refund. Candidates who are approved under this policy will receive a refund to the original form of payment less the $100 cancellation fee.
All requests for Good Cause should be submitted as soon as possible and must be received no later than 30 days after the exam administration. Contact CLARB regarding the documentation required to request a Good Cause refund.
CLARB Record
Renewal
- Your CLARB Record renews annually.
- We will send courtesy reminders by email as your renewal date approaches.
- Your payment will be processed during the first business week of the month that follows your expiration date. For example, if your Record expires on January 31, then your payment will be processed during the first week of February.
- You will receive a payment confirmation by email. If you have not received this confirmation by the seventh day of the month, please contact our Support Team to ensure you continue enjoying the full benefits of your Record.
Cancellation
Cancellations must be completed by your Record’s expiration date. To find your expiration date, visit the Record Information section of your Record. Once renewed, cancellation requests must be received by CLARB within 30 days of the payment processing date.
To cancel your Record, please remove all payment methods from your account. You will receive an email once your payment authorization has been removed.